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Version 1.5 - 01/06/2016

Purpose of the Contract

These terms and conditions shall apply to online contracts of sale concluded between

Illumino Service S.r.l. with Corporate headquarter in via Rossini, 20/22 - 40055 Villanova di Castenaso (BO) - Italy
Telephone +39 051 532626 - Fax +39 051 532999
e-mail info@illuminoservice.com - Certified E-mail Address PEC illuminoservicesrl@legalmail.it
Tax code, VAT and Registration Number 04197070370 - R.E.A. CCIAA BO 353205

owner of the domain and websit www.illuminoservice.it, hereinafter referred to as SELLER and a customer, hereinafter referred to as BUYER, within a distance selling system organized by Illumino Service S.r.l. and subdue to the provisions contained in Legislative Decree No. 21 of 21/02/14.

Goods that have been selected and ordered by the Buyer among those included in the website are the purpose of the online contract of sale.
Goods benefit from the legal warranty of merchantability, as provided for by the current regulations. All prices that are quoted on the website are inclusive of taxes. The minimum order is 25,00 euros.
In addition to English, you can use the Italian language to conclude the contract.

Online buying process

Browse the catalog using the menu on the right which is organized by product category and sub-category. Clicking on a sub-category will display the list of products it contains. Click on an individual product to display details about it. A product may be inserted into your shopping cart by clicking on the Cart icon from the individual product page, the product list and the first page of the Sale section for products displayed on that page. When the Cart icon is clicked, its page will be displayed that offers three options:
- Closing without adding the product to the cart;
- Adding the product to the cart and continuing shopping (in this case, a quantity other than the default value of “1” may be entered);
- Adding the product to the cart and proceeding to checkout.

When the Cart icon is clicked from the main menu, a page with a list of all the products present in the shopping cart up to that moment will be displayed. From this page you may also modify the number of pieces ordered for each item. The Update total button will update the shopping cart contents while the Checkout button will finalize the order.
When the Checkout button is pressed, the page in which to enter your billing information and shipping information (if different from billing information) will appear. If you are a registered user, login from this page using your user ID and password and the forms will be displayed already compiled with your information.
You may also specify the shipping method (if more than one is available) and, if necessary, make changes in the order, clicking on Update total to update the information.
Click “Continue” to call up a new page that will display the detailed order and billing and shipping information entered. Shipping costs are calculated on the basis of the shipping information and this page shows the final order total with shipping costs included. If you have chosen the option of picking up the material directly from the warehouse, no shipping costs will be included.
At the bottom of the page, you can choose the mode of payment among those listed. By selecting the CONFIRM WITH THE OBLIGATION TO PAY button, the order is forwarded to the Seller and the Buyer is bound to pay the amount ordered, pursuant to art. 51 of Legislative Decree no. 21/2014. Upon receipt of payment, the goods will be shipped to the address and by the means of transportation chosen.

Payment Methods

a) Credit Card

If the Buyer chooses to pay by "Credit Card", he will be transferred to the bank site through Banca di Bologna and in the Bank’s protected environment he/she will be able to enter the data of his/her credit card. At the end of the process, if the transaction is successful, you will see a specific screen shot, and a payment confirmation will be communicated to the Seller.

b) PayPal

If the buyer chooses PayPal payment , he will be transferred to the payment system site run by PayPal (Europe) S.à r.l. et Cie, S.C.A. and in the protected environment of the PayPal system will the data of his/her credit card . Once complete, if the transaction is successful, you will see a specific screen shot, and a payment confirmation will be communicated to the Seller.

PayPal (Europe) S.à r.l. et Cie, S.C.A. is duly licenced as a Luxembourg credit institution in the sense of Article 2 of the law of 5 April 1993 on the financial sector as amended and is under the prudential supervision of the Luxembourg supervisory authority, the Commission de Surveillance du Secteur Financier, with registered office in L-1150 Luxembourg. PayPal Inc. parent company of PayPal (Europe) S.à r.l. et Cie, S.C.A, is headquartered in California , USA.

Marchi di accettazione PayPal

c) Bank transfer

If the Buyer chooses to pay by Bank transfer, after confirming the order he will display a page containing the details required to make the bank transfer.
In the reason for payment it must be clearly indicated the Order Number, assigned when confirming the order and shown in the answer screen and in the confirmation email, together with the Name and Surname or the Company Name of the Buyer.
Payment must be received within 14 days from the date of confirmation, after that the order will be declared void.

Buyer’s obligations

The Buyer undertakes, before sending the order, to read carefully these terms and conditions and to print and store them, as they fulfill the information requirements referred to in the art. 49 of Legislative Decree no. 21/2014.
You can print it pressing a button at the end of the document. The conclusion of the online purchase process requires the examination and acceptance of the following terms and conditions.
It is forbidden to enter false and/or fantasy data in the registration process required for the execution of this contract. Personal data and e-mail address must correspond exclusively to the one of the Buyer and not to that of a third party.

Product delivery

The Seller will deliver the ordered goods to the courier for shipment within fourteen days after the certified payment has been transmitted by the bank. In any case, the Seller shall fulfill his obligations when the delivery is made within the due date provided for by art. 61 of Legislative Decree no. 21/2014.
If the goods required are temporary unavailable, the Seller will inform the Buyer within thirty days subsequent to the date of conclusion of the contract and will refund any money already paid for the supply.
The supplier will fail to fulfill the terms of the contract if he/she makes a supply which is different from the one required, even if the value and quality of goods are equivalent or higher.

Right of withdrawal

The Buyer, in accordance with Article 49 of Legislative Decree no. 21/2014, is entitled to terminate the contract without specifying any reason within 14 days. The withdrawal period expires after 14 days from which the Buyer or a third party, other than the carrier and indicated by him/her, acquire the physical possession of the goods. In the case of a contract relating to multiple goods included in one order and delivered separately, the period accrue from the day on which the Buyer or a third party, other than the carrier and indicated by the purchaser, acquires the physical possession of the last good.
Pursuant to the article 59 of Legislative Decree no. 21/2014, the Right of Withdrawal is excluded in relation to:
- supply of custom-made or clearly personalized goods;
- supply of goods which are liable to deteriorate or expire rapidly;
- supply of sealed goods which are not suitable for return due to hygiene reasons or health protection and were unsealed after delivery.

In order to exert the right of withdrawal, the Buyer must inform the Seller of his decision to withdraw from the contract by means of an explicit statement, e.g. a letter sent by recorded delivery letter, registered letter, certified letter., telegram, fax, e-mail, certified mail (PEC) to the addresses shown below:

Illumino Service S.r.l. - via Rossini, 20/22 - 40055 Villanova di Castenaso (BO) - Italy
Telephone +39 051 532626 - Fax +39 051 532999
e-mail info@illuminoservice.com - Certified E-mail Address PEC illuminoservicesrl@legalmail.it

You can use the attached model withdrawal form but it is not compulsory. In order to comply with the withdrawal period, it is sufficient for the Buyer to send his/her communication concerning his/her exercise of the right of withdrawal before the expiry of the withdrawal period.

Effects of withdrawal

If the Buyer terminates the contract, the Seller will refund all payments made, including the delivery costs without undue delay and in any event not later than 14 days from the day on which he will be informed of the termination.
Such refunds will be made using the same payment method used for the initial transaction, unless the Buyer has expressly agreed otherwise. In any case, the Buyer will not incur any costs as a result of such refund.
The Buyer must return the Goods or hand them over to the Seller to the following address

Illumino Service S.r.l. - via Rossini, 20/22 - 40055 Villanova di Castenaso (BO) - Italy
Telephone +39 051 532626 - Fax +39 051 532999
e-mail info@illuminoservice.com - Certified E-mail Address PEC illuminoservicesrl@legalmail.it

without undue delay and in any event within 14 days from the day on which he/she announced the withdrawal. The deadline is met if the Buyer sends back the goods before the expiry of the period of 14 days. The direct cost of returning the goods will be borne by the Buyer. This cost is variable as it depends on the weight and volume of the goods and can be estimated to be about 15.00 euros to 60 euros and over. Euro
The Buyer is only liable for the diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods (Article 57 of Legislative Decree no. 21/2014).

Limitation of Liability

The Seller does not assume any responsibility for reasons of force majeure such as accidents, explosions, strikes and lockouts, earthquakes, floods and other similar events which could prevent him/her from executing the contract, in whole or in part, within the agreed timelines.

Applicable Law, Jurisdiction and Competent Court

Any dispute relating to the application, implementation and interpretation of this agreement is subject to the Italian law and jurisdiction. For the resolution of disputes that may arise from the exact implementation of this agreement, it is possible to resort to mediation procedures, pursuant to Legislative Decree no. 28 of 4 March 2010.
Without prejudice to the possibility of using the voluntary and equal negotiation procedures referred to in Article 2, paragraph of the same Legislative Decree no. 28 of 4 March 2010.

Pursuant to art. 66-bis of Legislative Decree no. 21/2014, for civil disputes relating to the implementation and execution of this online contract, the binding territorial jurisdiction belongs to the judge of the place of residence or domicile of the Consumer, if located in the territory of the Italian State.
If Consumer’s residence or domicile is not located in the territory of the Italian State, the competent Court will be the Bologna Tribunal.

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